Independent Contractor (Optical)

As a valued member of the 6 Calls Team, the Independent Contractor will be responsible for the following objectives:

Brand (6 Calls) Management:

• Create and develop a superior brand, based in creating exceptional customer experiences, professional workmanship and with the highest integrity.
• Execute and promote the operating principles outlined by the Company.

Customer Support:

• Maintain a highly motivated, energetic, and professional attitude. Every day is a “can do” day!
• Maintain an efficient schedule that allows maximum profitability to 6 Calls and maximizes the value to our clients.
• Maintain a consistent work schedule and be available as work loads ebb and flow with business cycles.
• Ensure that projects/campaigns are completed in a timely manner.
• Provide feedback to others team members (What works, what doesn’t).
• Provide feedback to Management for sales tools and promotional ideas.
• We requested, develop along with our clients, scripts and dialogs for inbound and outbound calls for improved success and effectiveness.
• In a nutshell, let’s create a world famous customer care organization!

Training and Development:

• You will need to be trained on our client needs, outcomes and procedures. This will be done in conjunction with the client.
• Make aware and recommend areas of improvement for additional team training and development.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required.

• College Degree
• 1 or more years of direct or indirect sales experience
• Prior telephone sales experience is preferred
• Detail orientated and organized
• 3 years of optical industry experience
• Must be able to sit for extended periods of time
• Must speak, read and write English
• Needs to have the ability to work independently with minimal supervision
• A passion for customer satisfaction and positive experience creation

In addition, this person must have Internet access at a DSL level of speed and quality or higher.