Front Office Suite
Your complete patient communication solution that’s customized for your practice.
Our solutions allow you to streamline and broaden your entire patient communication process, allowing for better patient satisfaction, greater profitability and increased efficiency. Recover, maintain and enhance your patient base through Telecare’s Front Office Suite! Through the Front Office Suite you can custom build a patient communication solution that fits your practice’s needs. No matter the solution you design, Telecare’s Front Office Suite can provide:
- Integration into your operations
- Customization for your needs
- Enhanced patient communication & care
- Greater patient satisfaction
- Fuller schedule
- Increased revenue
- Free up staff
- Fully automatic Progress reports
- HIPPA Compliance
Build your custom solution.
The world continues to rapidly change and advancing technology is affecting how we communicate with one another. Telecare’s Front Office Suite allows you to keep up with the rapidly changing world to reach your patients they way they like to communicate. It also allows you the ability to touch more patients, provide more consistent communication and strengthen your overall patient care.
Live Solutions
Appointment Setting: Add the power of live conversation to your communication solution. Our trained optical professionals give you the best results without sacrificing that personal touch. Our live solution is fully customizable and hands free. It’s great for recovering lost patients, maintaining current ones and personal reminders or messages at a lower cost and at higher results then doing it in-house.
Answering Service
Whether you need some additional help during peak times, during office shut downs or you want to remove the phone from the front desk, we’ll take your call. Our skilled opticians will handle your calls with care and confidence.
Automated Solutions
- Email: Reach your patients with professional emails customized to your practice. Add your logo and images or choose from an extensive library. Use emails to strengthen your social media presence by including links to your Facebook® and Twitter® pages. Emails are HIPPA and HITECH compliant. Use the automated email solution for reminders, recalls, notifications and special messages.
- SMS - Text Messaging: More and more of your patients are choosing to use text messaging as their preferred form of communication. Telecare provides an automated solution to reach these customers the way they want. Choose from a predesigned library of messages or create your own for reminders, recalls, pickup notifications and special announcements.
- Postal: Your staff no longer needs to worry about creating, printing or mailing postcards and letters. Telecare offers you an automated solution to reach your customers via mail. Each mailing piece allows for your branding, individualized messaging and intuitive communication for patient recalls, special announcements and more.
- Online Scheduling: Strengthen your patient satisfaction by providing an online scheduling solution. Your patients will be able to schedule their appointments anytime and from most anywhere. The online schedule automatically updates your PMS, based on your practices “rules”. Patients can access your online schedule through links from your webpage, Facebook® and emails.