Live Appointment Setting Services for Optical Practices
The life blood of any practice is based on the number of patients that come through the door. We understand any recall effort cannot be left to chance, and needs a dedicated process assigned to it. That is why we created Telecare in the first place.
- Live Optical Professionals
- Fully customizable Message
- Seamlessly Integrated into your practice
- Your number on the caller ID
- Schedule directly into your practice management software
- No commitment required
- Monthly Progress Reports
Types of Calls Telecare Makes
Recall. We define recall as those patients that are two years and “in” from their appointment date. Typically, these patients are motivated to have an exam, but may need a little reminder to keep their appointment. We will make up to three attempts per name (or address) to reach this group of patients.
Recovery. Recovery patients are those that are two years and “out” from their appointment date. The motivation for keeping their appointment, for whatever reason, has significantly diminished from those that have embraced yearly exams. Often times we find that an upfront conversation about their eye health is what is needed to get them to reconsider making an appointment. (3 attempts per name (or address)).
Reminder Calls. We make these types of calls 2 days from the appointment to give the patient every opportunity to adjust their schedules for make other plans. Of those patients who pre-appoint, 40% do not view it as an actual scheduled appointment. Missed appointments equate to lost revenue and wasted resources.
At-Risk. For patients who have been diagnosed with a disease that requires routine exams or checkups. Often these folks need a bit more persuasion and consistent reminders about the importance to keeping their appointments. We make this type of call up to three times per name, documenting each attempt.
Using patient recall as your best growth strategy.
The importance of a strong and efficient recall strategy is often ignored or afforded little attention in an optical practice. But maintaining and maximizing your current patient base can be your strongest growth strategy. It is the fuel that drives the engine of profitability. If your office runs low of patients it creates a vacuum in the market momentum for the practice, patient low, cash flow, profits, and improvements.