All-in-One Live Patient Communication Solution
Telecare’s experienced optical professionals are available to handle your inbound and outbound patient calls. We act as your front office, taking calls, scheduling appointments, answering questions and performing your outbound appointment setting calls. Our “live” optical representatives gives you a a more full schedule and lower operating costs. You have more consistent customer service without sacrificing the human touch or patient care.
- Live industry professionals for continuation of patient care.
- Inbound calls for better efficiency and service.
- Outbound Calls to perform your patient scheduling calls.
- Customized so your unique message is given.
- Integrated and seamless to provide the same service you give.
- Inbound & outbound services for a complete solution.
Types Of Services
Appointment Setting
"Live" reminder, recall, recovery & at-risk patient calls.
Answering Service
"Live" opticians answering phones, patient questions & scheduling.
Automated Solutions
Automated text, email, postcards and online scheduling.
Front Office Suite
Combine Telecare services for a customized pt. communication solution.
What Our Customers Say...
"We have seen significant increase in scheduling patients...they are a true team of professionals!"
Dr. Susan Keene, Smyth County Eye Associates
“It frees up the staff here to be able to take care of more people instead of managing the calls...it makes perfect sense for our business and hundreds of others.”
Byron Young, Young Eyes
Telecare At Work
Featured
White Paper: Use "Mindshare" to Create Long-Term, Loyal Patients
Telecare Blog
Articles and posts covering best practices, insight and education.
Resources
Growing library of helpful resources - eBooks, videos, podcasts and more.
Facebook
Like us to keep up to date on new resources, posts and company news.